Establishing an Ergonomic Multimedia Environment to Support Information Systems Instruction: A Case Study

An ergonomic multimedia environment was built at one major university with the intention to improve the efficiency of teaching and learning computer related courses and conducting GDSS studies. Both the experiences of building this multimedia classroom and the features of the classroom are reported in this paper. Several computer related courses were instructed in the multimedia room during the first year. The advantages of using this new environment are also discussed. One GDSS study has been conducted so far. The graphical interface builder and object oriented environment have made the exchange of ideas between the GDSS researcher and the software developer much easier

Use of GDSS and training of group members to improve decision-making: An empirical study

Using Group Decision Support Systems (GDSS) to enhance group work has been emphasized in several GDSS studies. Despite the volume of accumulated research, little attention has been paid to investigating the member training effects on group performance. Member training includes group task management techniques, such as constructive attitudes toward group task and decision-making by consensus. This empirical study evaluated the effects of using a GDSS and member training on group performance. The experiment found that groups with member training had better decision quality and GDSS groups demonstrated better decision quality

Software project process management maturity and project performance: An examination of Taiwan\u27s software companies

Researchers and practitioners argue that an inadequate software development process is one critical factor accounting for high project failure rates. a result, the Capability Maturity Model (CMM) was introduced by the Software Engineering Institute as a guideline for advancing project maturity and improving the odds of project success. To investigate the effectiveness of applying the principles of the CMM, a survey was conducted of 196 Information System managers in Taiwan. The results indicate that a more mature software development process reduces the extent of certain risks experienced during the project development and enables better project performance. Managerial implications regarding the CMM are described

IT Investment Strategy And IT Infrastructure Services

Organizations invest in information technology infrastructure for a variety of reasons.  One dimension describing the investment strategy is the intention of achieving cost savings versus the intention to remain flexible and responsive to the marketplace.  Of interest is the relationship between this cost-flexibility dimension and the extent to which services are provided as part of the firmwide infrastructure.  A survey of CIOs reveals that organizations emphasizing cost tend to have less investment in firmwide infrastructure across a breadth of service types than those promoting flexibility.  This implies that organizations pursuing a flexible strategy will provide a broader base of services that are common to all groups within the organization.  Firms using a cost-based strategy tend to provide less infrastructure leaving many of the services incomplete or up to individual business units within the organization

[[alternative]]Critical Factors Affecting the Implementation of Mobile Banking in Taiwan: The Multiple Case Study

[[abstract]]隨著行動商務的蓬勃發展，行動銀行已逐漸成為金融業者開拓行銷通路與獲取競爭優勢的重要策略之一。然而銀行導入行動銀行的研究在台灣仍為少數。本研究依據科技－組織－環境架構與創新擴散理論建立概念性研究架構，以多重個案研究法探討影響銀行導入行動銀行服務的關鍵因素。並以半結構式訪談進行資料蒐集，針對兩家本土銀行與一家外商銀行進行深入訪談。之後進行訪談資料的內容分析與歸納，推導出七個研究命題。再根據研究命題，本研究提出主要影響我國銀行導入行動銀行的關鍵因素。並且進行管理上的推論，以及研究限制以及未來研究方向的討論。[[abstract]]With the vigorous development of the mobile commerce, mobile banking has become an important business strategy to expand distribution channels and gains a competitive advantage. However, little research has been investigated the critical factors affecting Taiwan bank implementation of mobile banking. A multiple case study was employed in order to investigate critical factors for establishing mobile banking based on technology-organization-environment framework and diffusion of innovation theory. We conducted semi-structural interviews to collect data. The interviewees were consists of managers and specialists from three case banks (two domestic banks and one foreign bank). The data were analyzed by induced seven research propositions. This study provides illustrations and rationale for critical factors influencing the implementation of mobile banking in Taiwanese banks. Finally, the implications, limitations, and future research direction will be discussed

Measuring customer satisfaction with internet banking: an exploratory study

The purpose of this study is to develop a measurement instrument for customer satisfaction with internet banking (IBCS). A web survey was used with the subjects being internet banking users of Taiwanese banks. A total of 226 valid questionnaires were obtained with an 85% response rate. For the development of a standardised instrument, an exploratory factor analysis was used. The study demonstrates that all the items in the Doll and Torkzadeh instrument for end-user computing satisfaction measures are still valid in the context of internet banking, and that IBCS depends heavily on security and trust considerations on the internet.internet banking; customer satisfaction; security; trust; online banking; e-banking; electronic banking; e-finance; electronic finance; measurement; Taiwan.